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Store Policy & Returns

Policy Applies to ALL CommentSold, Online, and In-Store Purchases


FINAL SALE (Not eligible for return)

  • Items marked sale or final sale, gift cards, and/or purchased with promo codes (including one time use code OOB20).
  • All jewelry, accessories (cups, food, lashes, etc.), revamped and seasonal items.
  • Items made by Vida Bags, Makeup Junkie, and personalized Joh Hart.

LOCAL PICKUP (Effective 10.23.20)

  • Orders must be picked up within 7 business days from purchase date 
  • 3-Day rule for exchange/store credit and/or damaged goods will apply even if your order is eventually shipped.
  • If you otherwise need shipping arrangements, email us at with your name, order number, and contact information.

RETURNS (Must meet all criteria)

  • 3-Day Rule: Request for exchange/store credit on eligible items must be made within 3 days from purchase date.
  • Returns are accepted for exchange/store credit only on eligible items.
  • Items must be in new condition, unworn, free of customer damages, and have all original tags/packaging in place. 
  • For returns without receipt, customer must be able to provide sufficient proof of purchase. Equal value exchange will be honored in-store ONLY on same day of request. Shipping fees excluded.

Returns via shipping method: 

Mail back to:

One&Only Boutique

120 Empresario Dr., Suite 100

San Antonio, TX 78245



  • Make sure to apply coupon codes prior to final checkout. Changes are not allowed once the order is processed.
  • If customer chooses to switch to local pickup, no refunds of shipping fees will be offered.
  • 3-Day Rule applies to shipped items based on delivery date.


  • 3-Day Rule applies, so please inspect your items as soon as you receive them.
  • Contact our store immediately for replacement if your item is defective, damaged or you received the wrong item.
  • Replacements will be made for in-stock items. 
  • If item is unavailable in-store, vendor will be contacted in attempt replace same item. OOB is not responsible for delays in replacement from vendors.
  • After all attempts to replace, a store credit may be offered.