Store Policy & Returns
Policy Applies to ALL CommentSold, Online, and In-Store Purchases
FINAL SALE (Not eligible for return)
- Items marked sale or final sale, gift cards, and/or purchased with promo codes (including one time use code OOB20).
- All jewelry, accessories (cups, food, lashes, etc.), revamped and seasonal items.
- Items made by Vida Bags, Makeup Junkie, and personalized Joh Hart.
LOCAL PICKUP (Effective 10.23.20)
- Orders must be picked up within 7 business days from purchase date
- 3-Day rule for exchange/store credit and/or damaged goods will apply even if your order is eventually shipped.
- If you otherwise need shipping arrangements, email us at email@example.com with your name, order number, and contact information.
- ALL ORDERS NOT PICKED UP PER THE POLICY WILL BE DONATED
RETURNS (Must meet all criteria)
- 3-Day Rule: Request for exchange/store credit on eligible items must be made within 3 days from purchase date.
- Returns are accepted for exchange/store credit only on eligible items.
- Items must be in new condition, unworn, free of customer damages, and have all original tags/packaging in place.
- For returns without receipt, customer must be able to provide sufficient proof of purchase. Equal value exchange will be honored in-store ONLY on same day of request. Shipping fees excluded.
Returns via shipping method:
- Email firstname.lastname@example.org to start a return. Please include our OOB Exchange/Credit Authorization Form, you can't find it here: https://docs.google.com/document/d/e/2PACX-1vS3wQ4tPc4iFiHGsFkc-Qa41JlYqaWOeC6QexcaYoxyCXLaFVp0GdZzrpC6efwgACZld8Sjw28RbCT7/pub
- If your return is approved, you may ship back to us.
- Items sent back to us without first requesting a return will NOT be accepted.
- Shipping cost on returns and re-shipping due to wrong addresses are at the customer’s expense unless otherwise agreed.
- We are NOT RESPONSIBLE for any lost packages. Customer is responsible for tracking of their return package.
Mail back to:
120 Empresario Dr., Suite 100
San Antonio, TX 78245
- Make sure to apply coupon codes prior to final checkout. Changes are not allowed once the order is processed.
- If customer chooses to switch to local pickup, no refunds of shipping fees will be offered.
- 3-Day Rule applies to shipped items based on delivery date.
- 3-Day Rule applies, so please inspect your items as soon as you receive them.
- Contact our store immediately for replacement if your item is defective, damaged or you received the wrong item.
- Replacements will be made for in-stock items.
- If item is unavailable in-store, vendor will be contacted in attempt replace same item. OOB is not responsible for delays in replacement from vendors.
- After all attempts to replace, a store credit may be offered.